RPORTO: The Good, the Bad, and the Ugly

The adoption by IT of service level metrics such as Recovery Point Objective (RPO) and Recovery Time Objective (RTO) has improved communications and collaboration between IT and the lines of business that it serves. It has also helped IT to better understand and characterize its own technology and processes related to Business Continuity. This article looks at some of the benefits and issues of establishing service level metrics and provides recommendations for how to avoid or address the issues.


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